Frequently Asked Questions
Everything you need to know about shopping for equestrian supplies at Naylors.
What are your delivery options for large items like saddles and horse rugs?
We offer standard and next-day delivery services across the UK. For bulkier items like saddles or heavy stable rugs, we use specialized couriers to ensure your gear arrives in perfect condition. Free delivery is available on orders over a certain threshold.
Can I return riding boots if they don't fit correctly?
Yes, we offer a 28-day return policy. Riding boots must be returned in their original packaging, unworn, and in a clean condition. Please ensure you try them on indoors on a carpeted surface to avoid marking the soles.
How do I know which size horse rug to buy?
We provide a comprehensive size guide on each product page. Generally, you should measure your horse from the center of the chest to the furthest point of the hindquarters to determine the correct size in feet and inches.
Are your riding hats and body protectors safety certified?
Absolutely. All safety equipment sold at Naylors, including riding hats and body protectors, meets current UK and European safety standards (such as PAS 015 or VG1) to ensure maximum protection while riding.
Do you offer a Click and Collect service?
Yes, you can place your order online and select the 'Click and Collect' option at checkout to pick up your items from any of our physical store locations at your convenience.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal and interest-free finance options through Klarna for larger purchases.